Live website
CWTCM multi-location bilingual clinic website
Connects four clinics, practitioners, treatments, health articles, Jane online booking and AI customer reception.
Explore live website
Vancouver TCM website · multi-location · bilingual · AI reception
Connect four clinics, bilingual services, online booking and AI customer reception through one brand entry point.
Focus Media brings CWTCM’s bilingual services, four clinics, practitioners, health content, Jane online booking and AI customer reception into one live website.
Visit the live CWTCM website
Live website views | Bilingual content, four clinics and booking navigation
Four clinics, practitioners, treatment content and booking each have a clear place.
English and Simplified Chinese pages organise treatments, conditions, practitioners and four clinic locations. Jane carries clear bookings while the AI entry point supports public information and booking navigation.
Clinic identity through TCM imagery
A close-up of a herbal-medicine pot, brand typography and treatment and location navigation establish the first impression.
Brand and booking access on mobile
The smaller screen retains navigation, the main visual and access to booking.
A distinct page for each clinic
Real interior photography, a clear location heading and visiting links introduce the clinic before a visit.
Explore the team by location
Location filters and practitioner cards make the team easier to browse. This view demonstrates interface design and information structure.
Project context
The more clinics, services and practitioners a provider has, the clearer the booking path must become.
Patients need to identify the right service, practitioner and nearby clinic quickly. Focus Media organises four clinics and bilingual professional information into searchable pages, then connects priority entry points to online booking and AI customer reception.
Delivered by Focus Media
One website joins bilingual information architecture, booking and AI reception
- 01English and Chinese website structure for four clinics
- 02Treatments, conditions, practitioners and location pages
- 03Journal content, SEO/GEO and structured data
- 04Jane online booking and AI customer-reception entry points
How the work creates value
Patients find the right service and clinic, then book or ask the AI entry point.
Services, conditions, practitioners and location pages connect to one another. Jane booking carries a clear appointment intent, while the visible AI reception entry point supports initial public-information questions and booking navigation; clinical judgment remains with qualified practitioners.
Real work and delivery capability
The live website shows four clinics, bilingual professional content, booking and AI reception.
The CWTCM website includes clinics, practitioners, treatments, conditions, Journal content and online booking. A visible AI reception entry point supports the first information and booking-navigation step.
Current updates and related insights
Continue with the thinking behind this work.
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FAQ
Three questions about CWTCM multi-location website and AI reception
How should a multi-location TCM clinic organise bilingual content?
Each clinic, priority service, condition and practitioner needs a clear page relationship. English and Chinese content should then follow the language and search behaviour of each audience.
Which booking paths are available on the CWTCM website?
The navigation, service, practitioner and location pages connect to Jane online booking, and a visible AI customer-reception entry point supports first-step public-information questions and booking navigation.
Does the website AI provide medical diagnosis?
No. The AI entry point supports public-information questions and booking navigation. Clinical judgment, treatment recommendations and individual patient matters remain with qualified practitioners.
Start a project like this
Start with the Focus Media services behind this work
Move patients from local search and AI answers to the right clinic and booking path.
Start with one priority service, location or booking break. Focus Media will plan the healthcare website, SEO/GEO, content and AI reception.
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