Live website
Big Feet multi-location booking and e-commerce website
A public website connecting 20+ locations, services, online booking, e-commerce and AI customer reception.
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Vancouver web design · online booking · e-commerce
Big Feet: From a multi-location website to business operations.
Since 2016, Focus Media has supported Big Feet’s brand and digital development. The work connects its locations, online booking, gift-card purchasing and AI inquiry handling, and extends into business-system design and development planned around customers, stores and staff.
Visit the live Big Feet website
Live website views | 20+ locations, booking, commerce and AI reception
From finding a location to booking, buying or asking a question, every customer has a clear next step.
The brand website carries locations, services and products. A custom booking system starts with the nearest location, Jane supports RMT booking, and the AI entry point helps visitors find public information and next steps.
Multi-location website homepage
The map, location cards, booking entry point and AI reception answer where a nearby customer can go next.
A few steps from mobile to a nearby location
The dedicated booking entry point begins with the nearest location before the customer continues.
A custom Big Feet booking entry point
The bilingual experience joins nearby-location selection with the next booking step.
Products, cart and checkout
Gift cards and membership products can enter the cart and continue to online checkout.
Project context
Make booking convenient for customers—and plan for the service that follows.
A multi-location website needs to consider how customers choose a store, book and buy, alongside the work that follows at each location. Drawing on its relationship with Big Feet since 2016, Focus Media planned the brand, location information, custom booking system, Jane RMT booking and gift-card commerce together, with the main website leading into each relevant flow.
Delivered by Focus Media
Focus Media plans the website, booking, e-commerce and AI reception together
- 01Brand website and information for 20+ locations
- 02Online booking, RMT and location service entry points
- 03E-commerce, cart and checkout paths
- 04AI assistant for location, service and price questions with booking guidance
How the work creates value
An online booking is also the start of an operational workflow.
The website brings together locations, services, gift-card purchases and booking. Its AI assistant supports public-information questions and booking guidance. The collaboration also extends into internal system design and development, with requirements covering scheduling, customer records, gift-card commissions and technician mobile access. Website work and internal workflows are planned together.
Real work and delivery capability
The live website carries location selection, booking, e-commerce and AI customer reception.
The public Big Feet website shows 20+ locations, services, RMT and location booking, e-commerce, cart, checkout and an AI Assistant, giving visitors a direct path from information to action.
Current updates and related insights
From the long-term case to the latest launch, event or interview.
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Big Feet Multi-Location Website Launch: a Clear Path from Location Search to Booking, Purchase and AI Support
See how Focus Media connected 20+ Big Feet locations, online booking, ecommerce and AI customer response through one multi-location website.
Read the current updateFAQ
Questions about Big Feet digital business platform
How does the Big Feet website connect multi-location booking and e-commerce?
Visitors can enter the appropriate booking path from a location or service page, or move into the online store, cart and checkout. The main customer actions begin from one connected brand journey.
What can the Big Feet AI Assistant help customers with?
The public AI Assistant supports common location, service and price questions and helps visitors find booking. Matters requiring human judgment continue with the team.
Why plan a multi-location website alongside business systems?
A booking or purchase starts work for a store and its team. Planning those steps together helps define what the website needs to collect and which workflow follows. Focus Media’s Big Feet partnership began in 2016 and now also includes internal system design and development; each module has its own delivery scope.
Start a project like this
Start with the Focus Media services behind this work
Connect your multi-location website with the way your business works.
Tell us which booking, purchasing or store-coordination task needs attention. Focus Media can plan the implementation order for your website, AI reception and business systems, with complex development scoped separately.
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